Use this telephone skills video to train your employees so they can consistently provide the best customer service over the telephone.
When the phone rings, your employees have only a few seconds to set a tone. To communicate that your company listens to customers and gives them what they need--every single time they call.
Great telephone service doesn't have to be a thing of the past. Even with the widespread use of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization.
Teach the ABC's of telephone courtesy:
Customer service etiquette.
Taking an accurate message.
Handling transfers and multiple lines.
Voice mail and leaving a message.
Those who answer the phones are speaking for everyone in your company. This telephone training DVD or online teaches the kind of telephone customer service that tells customers, patients, clients or consumers: "We care about your call."