Avoid embarrassing errors and make your best impression on customers and colleagues.
Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence.
Email etiquette and best practices.
Openings and closings.
Proper formatting and subject lines.
Grammar and punctuation.
Writing “bad news” emails.
Email customer service.
No matter how long you’ve been using email, you’ll learn some very important guidelines in this video—guidelines that will protect you from catastrophes and ensure your messages are professional, every time.