Featuring John Cleese/ Release date: 2000

The aim of these programs are to ensure that managers understand how to use praise to make their staff realize that their efforts are appreciated. The program also enables managers to employ criticism as a means of preventing the recurrence of mistakes and improving staff performance.

This two DVD set includes the following programs:

Performance Matters: The Importance of Praise Free Preview
This new program makes the point that giving praise where it's due is a management tool that's powerful, cheap and easy to use. It can bring amazing results in terms of increasing the quality and quantity of the output of the people who work for them, providing it is correctly applied. (Length: 21 minutes)

The benefits:

• Addresses the reasons why managers don't praise
• Shows the value of adding praise to the corporate culture
• Makes managers aware that it's important to seek opportunities to praise staff
• Provides six easily-remembered rules for praising staff correctly
• Proves that praising is not a natural gift but a learnable skill

Performance Matters: The Need for Constructive Criticism Free Preview
Nobody enjoys being criticized, which is why few managers relish the prospect of criticizing their staff - yet it has to be done. Everyone makes mistakes, but no-one can be allowed to go on making the same mistake - and people shouldn't have to wait until an appraisal to discover they have done something wrong.

The programs aim is to ensure that managers understand how to use praise to make their staff realize that their efforts are appreciated. To enable managers to employ criticism as a means of preventing the same mistake from being made over and over. (Length: 21 minutes)

The benefits:

• Helps managers understand that criticism is an essential part of a manager's responsibilities
• Shows why people should only be criticized for what they've done, not what they are
• Emphasizes how criticism done badly can make things worse
• Lays down seven rules for ensuring that criticism is conducted effectively and without acrimony

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