Creating a workplace environment where everyone feels included can be tough. Employees may clash or don’t collaborate as well as we'd like, even if they come from the same background. Add true diversity into the mix and this friction can get even worse, damaging teamwork and hurting the productivity of the group as a whole.

Fortunately, there are specific skills that can help us smooth workplace interactions and resolve issues that might come up, whether they involve ethnicity, age, gender, sexual orientation, disabilities or anything else that makes people feel different.

Employees learn how to:

• Overcome resistance
• Welcome new employees
• Make small gestures of support and acceptance
• Meet people where they are
• Look for opportunities to connect

These skills make it easier for everyone to be more open, more respectful in our behavior, and more willing to help others make work better.

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Duration: 18 Minutes