This program defines disruptive behavior among healthcare workers, providing examples and differentiating subtle forms from obvious manifestations. It points out the impact of disruptive behavior on employee health, morale, performance, turnover, organization's reputation, communication, teamwork and patient safety. Through everyday applications, the program shows how healthcare workers can create a supportive environment that can neutralize disruptive behavior; and cites tips on confronting and conversing with a disruptive person.
Added features and benefits of DVD training include:
A customizable PowerPoint presentation – makes training site-specific; excellent for training different personnel and departments
Training points – outlines key learning points of your training; reinforces important safety points to your employees
Chapterized content – video-enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points, and navigating through the course
Expanded leader's guide – excellent resource to help plan and implement your presentation; a quiz is provided that can serve as a pre- and/or post-evaluative tool
Portable convenience – perfect for those who train and travel!