Customer Service

Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Customer Service In Long-Term Care: Making It...

We all know healthcare professionals are busy now more than ever. But being warm, friendly and helpful doesn't always mean you can't also get your work done. Customer Service: Natural As Child's Play, details entertaining real-life scenarios and the best...

Addresses critical info drivers must be aware of regarding alcohol and drug testing requirements. Helps you comply with requirements of 49 CFR 382.601 (providing your drivers with educational materials covering 11 key areas, along with a copy of your...

Customer Accidents - Third Party Liability program provides generally accepted guidelines in what we call third party liability or non-employee liability claims.   In a hotel environment, your job is to provide customer service and a safe place...

Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. Our comedic hosts have a lot of fun with this subject, but their underlying message is...

Set in a real-world call center, this telephone training video teaches the skills necessary for smooth, professional customer service over the phone. It shows the right way to make a good impression on customers, and how to handle all calls successfully...

Your customers. Some are elderly. Some have different ethnic backgrounds. Some are from other countries. One thing they have in common, though, is that they all deserve the same level of service and respect. Yet, as well-publicized denial-of-service...

our business or organization wouldn’t exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities. This award-winning video is the solution. Great for new hires or energizing your current...