Add to Cart Compare Quick view Conflict Resolution in Industrial Facilities Training MSRP: Now: $295.00 Was: In a workplace, conflicts that are handled appropriately can be a source of innovation and positive change... both for employees and the companies they work for. But when conflicts go unresolved, they can raise stress levels, interfere with business and... MSRP: Now: $295.00 Was: Add to Cart Compare Quick view Qty in Cart: 0 Quantity: Decrease Quantity: Increase Quantity: Price: MSRP: Now: $295.00 Was: Subtotal: Add to Cart
Add to Cart Compare Quick view Conflict Resolution in Industrial Facilities Safety Meeting Kit MSRP: Now: $395.00 Was: Conflict Resolution in Industrial Facilities Safety Meeting Kit discusses the techniques and strategies that can be used to limit the damage and disruption conflict can sometimes cause in the workplace. Conflict in the workplace is inevitable. Anytime... MSRP: Now: $395.00 Was: Add to Cart Compare Quick view Qty in Cart: 0 Quantity: Decrease Quantity: Increase Quantity: Price: MSRP: Now: $395.00 Was: Subtotal: Add to Cart
Add to Cart Compare Quick view Diversity: Respect at Work DVD MSRP: Now: $595.00 Was: Released - 2013 Just as each instrument in a band is needed to weave a rich harmony, so does every employee in an organization contribute to its goals. Employees must work together and create a unity that raises productivity and improves the bottom line... MSRP: Now: $595.00 Was: Add to Cart Compare Quick view Qty in Cart: 0 Quantity: Decrease Quantity: Increase Quantity: Price: MSRP: Now: $595.00 Was: Subtotal: Add to Cart
Add to Cart Compare Quick view Customer Service: The Telephone Connection DVD MSRP: Now: $199.00 Was: Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. Our comedic hosts have a lot of fun with this subject, but their underlying message is... MSRP: Now: $199.00 Was: Add to Cart Compare Quick view Qty in Cart: 0 Quantity: Decrease Quantity: Increase Quantity: Price: MSRP: Now: $199.00 Was: Subtotal: Add to Cart
Add to Cart Compare Quick view Telephone Customer Service: Basic and Advanced CSR Skills DVD MSRP: Now: $179.00 Was: Set in a real-world call center, this telephone training video teaches the skills necessary for smooth, professional customer service over the phone. It shows the right way to make a good impression on customers, and how to handle all calls successfully... MSRP: Now: $179.00 Was: Add to Cart Compare Quick view Qty in Cart: 0 Quantity: Decrease Quantity: Increase Quantity: Price: MSRP: Now: $179.00 Was: Subtotal: Add to Cart
Add to Cart Compare Quick view When the Phone Rings: Telephone Skills for Better Service DVD MSRP: Now: $179.00 Was: Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to... MSRP: Now: $179.00 Was: Add to Cart Compare Quick view Qty in Cart: 0 Quantity: Decrease Quantity: Increase Quantity: Price: MSRP: Now: $179.00 Was: Subtotal: Add to Cart
Add to Cart Compare Quick view Professional Email Etiquette DVD MSRP: Now: $149.00 Was: Avoid embarrassing errors and make your best impression on customers and colleagues. Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of... MSRP: Now: $149.00 Was: Add to Cart Compare Quick view Qty in Cart: 0 Quantity: Decrease Quantity: Increase Quantity: Price: MSRP: Now: $149.00 Was: Subtotal: Add to Cart
Add to Cart Compare Quick view Criticism: Giving and Taking - DVD MSRP: Now: $179.00 Was: We often hear the term "constructive criticism." Unfortunately, much criticism ends up being destructive. This communication DVD will teach viewers how to give—and take—criticism in ways that benefit the individuals involved, as well as your... MSRP: Now: $179.00 Was: Add to Cart Compare Quick view Qty in Cart: 0 Quantity: Decrease Quantity: Increase Quantity: Price: MSRP: Now: $179.00 Was: Subtotal: Add to Cart
Add to Cart Compare Quick view How to Write and Deliver Great Speeches - DVD MSRP: Now: $179.00 Was: One of the most powerful skills you'll ever use is your ability to inform, persuade and lead other people through effective public speaking. And the good news is: anyone can do it! The secret is to learn the basics, and then take the time to prepare and... MSRP: Now: $179.00 Was: Add to Cart Compare Quick view Qty in Cart: 0 Quantity: Decrease Quantity: Increase Quantity: Price: MSRP: Now: $179.00 Was: Subtotal: Add to Cart
Add to Cart Compare Quick view Conflicts in the Workplace : Sources & Solutions MSRP: Now: $195.00 Was: Constructive disagreement can add value, as employees compromise and reach better decisions based on input from others. Conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and... MSRP: Now: $195.00 Was: Add to Cart Compare Quick view Qty in Cart: 0 Quantity: Decrease Quantity: Increase Quantity: Price: MSRP: Now: $195.00 Was: Subtotal: Add to Cart