Communication Skills DVD

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Topics covered include:

  • Verbal And Non-Verbal Communication
  • Active Listening
  • Asking Open-Ended Questions
  • Clarification
  • Pacing
  • Obstacles To Communication
  • Communicating With Someone Who Has Hearing Loss
  • Uncomfortable Conversations
  • Honoring Your Client's Feelings
  • Ageism: What It Is And How To Avoid It
  • Importance Of Professional Appearance

Program comes with support materials, which include outline, learning objectives, key points and definitions, test and answer key. 

Total Course Time: 45 minutes (includes 15 minute DVD, support materials, review and testing) 

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